Dear Valued Customers,

For the past seven years, Clinic SIMONE has proudly served the community, delivering excellence in our treatments and services. In 2024, we achieved record-breaking sales during our Black Friday and Christmas promotions, making it our most successful year yet. We have run these sales every year for the past six years.

However, we regret to inform you that a malicious act by a former employee has caused irreparable harm to our clinic. This individual—possibly with assistance—taken over our social media accounts, stole customer data (emails and phone numbers), launched a competing business, and stole cash from the register. They also falsely announced our closure on January 14 via email and social media.

At no point did management discuss shutting down the clinic. In fact, we had several potential buyers (though they are no longer interested due to this situation). Unfortunately, this individual encouraged customers to file chargebacks for services they had already purchased (in some cases even received), causing severe financial damage that has made it impossible for us to continue operations.

In the UK, card payments are insured, and customers can initiate chargebacks if they do not receive a service. The sole purpose of this fraudulent act was to destroy the clinic. Despite our effort to secure funding to cover the losses, the financial impact was too great.

It is with deep regret that we must now confirm the permanent closure of Clinic SIMONE.

Legal Action & How You Can Help

We are actively pursuing legal action against this individual for:

✅ Defamation

✅ Fraud

✅ Unauthorized use of personal data (GDPR violations)

✅ Other criminal offenses

To support our legal case and ensure affected customers receive proper resolution, we kindly ask for your assistance:

1️⃣ For Unused Packages

99% of customers paid by card, which means your money is protected. You can request a chargeback for services not received. Contact your bank or payment provider as soon as possible to initiate the process.

Only about 1% of customers paid via cash or bank transfer—if this applies to you, please email hello@simone.co.uk with your payment details (date, amount, and proof of transaction). While we cannot issue refunds at this time, we will include your claim in our legal proceedings.

2️⃣ For Fraudulent Communication

If you received emails, messages, or texts falsely announcing our closure, please forward them to hello@simone.co.uk. These will serve as evidence in our legal case.

3️⃣ If You Were Redirected to Another Business

If you were told to book with a different business or directed to a new social media page, please provide details via hello@simone.co.uk.

4️⃣ For Direct Debits or Monthly Plans

If you have an active direct debit or subscription plan, please cancel it immediately.

Confidential Whistleblower Assistance

If you have any information about who was involved, please get in touch. Your identity can remain anonymous, and we are willing to share legal claim winnings with anyone who provides valuable insights into how this was done.

We deeply regret the frustration and inconvenience this has caused. Thank you for your support and understanding during this difficult time.

Sincerely,

Clinic SIMONE